Land Quality Management Limited (LQM) is committed to ensuring that your privacy is protected and that we are compliant with all relevant privacy and data protection legislation, including the General Data Protection Regulation (GDPR).
This notice sets out how LQM uses and protects personal data that you give to us when you use this website (including opening an account and making purchases), or sign up to the LQM Mailing List.
Links to other websites
Our website contains links to other websites. Once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this Privacy notice.
A cookie is a small file that is saved to your computer's hard drive, which can be used to track your online activity. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The LQM Mailing List
We collect your personal data when you sign up to our Mailing List, which we use to send you marketing emails, including details about our forthcoming training courses, news updates and promotions and discounts that we are offering. We use a third party provider, MailChimp, to manage our Mailing List and send out emails to you. This allows us to gather statistics about email opening and link clicks; we use industry standard technologies to do this, which helps us to monitor and improve the communications we send out. We recommend that you read MailChimp’s Privacy notice and Terms so that you are informed about what they do with your personal data.
We only use the data that we collect when you sign up for our Mailing List to email you about the subjects listed above, to check that our records are up to date and accurate and to contact you if we need to obtain or provide additional information from/to you. We don’t rent or trade this data with third parties, and we only transfer this data outside of LQM when we are required to do so by law.
What we collect
We may collect the following personal data:
Subscribing, updating and unsubscribing
Joining the LQM Mailing List is voluntary and requires active consent to join. You will be sent an email confirming that you have joined the List and you can opt-out, or update your details, at any time. All emails sent to members of the list include ”unsubscribe” and ”Update preferences” links. If you wish to withdraw your consent for us to contact you for the purposes outlined above, please use the “unsubscribe” link to do so.
We will retain your personal data indefinitely, even if you unsubscribe. This is so we have a record that you requested to be unsubscribed. If you require your personal data to be permanently erased, see the “Controlling personal data – your rights” section.
The LQM Website
The LQM website only collects personal data when you create a website account, make a purchase or contact us using the “Contact Us” form.
We don’t rent or trade any of your data with third parties, and we only transfer this data outside of LQM when we are required to do so by law.
When an account is opened, we collect:
Customer’s first and last name
Customer’s email address
This information is used for administering purchases made via our website and monitoring who is downloading our free downloads. We will never contact you for marketing reasons using details supplied when opening an account. However, we may need to contact you about your usage of the free downloads and to check that your information is complete, up to date and accurate.
We may retain this data indefinitely, unless you requested that it be erased (see the “Controlling personal data – your rights” section).
Making a purchase
Whenever a purchase is made, a website account is automatically created for the customer (see the “Website account” section). In addition to the information collected for a website account, whenever a purchase is made we collect:
Customer’s contact telephone and Fax number(s)
Customer’s billing address
Customer’s shipping address
This information is used for internal record keeping and to administer your purchase (including the issue of invoices, credit notes, receipts and other sales documentation). We may contact you about your purchase if there are any problems (e.g. the item you have purchased is out of stock). We may post your purchase to your shipping address, and we may also post invoices, credit notes, receipts and other sales documentation to your postal address. We will never contact you for marketing reasons using details supplied when making a purchase.
With respect to webinar and course delegates, we may also collect the following information:
Delegate’s first and last name
Delegate’s company or organisation
Delegate’s email address
Delegate’s contact telephone number(s)
Delegate’s dietary requirements
This information is used to administer the webinar or course. We may contact the delegate if there are any problems or queries (e.g. we need to clarify their dietary requirements). Uses of delegate information includes:
providing course/webinar joining instructions to delegates;
allowing last minute emergency contact, if necessary;
providing CPD certificates; and
maintaining records of course attendance.
We may retain this data data indefinitely, unless you requested that it be erased (see the “Controlling personal data – your rights” section).
“Contact Us” form
When the “Contact Us” form is used, we collect:
Customer’s first and last name
Customer’s email address
Customer’s contact number
Any other personal data entered in the “Message” field
We use this information to reply to the message that you have sent to us. The specific use will depend on the enquiry that you send to us.
We may retain this data indefinitely, unless you requested that it be erased see the “Controlling personal data – your rights” section ).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we believe that we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the personal data we collect via our website and Mailing List.
Controlling personal data – your rights
You can ask us to tell you about how we are processing your personal data and give to you, or another data controller, the personal data that we hold about you by making a request to us. You can also request that we rectify inaccurate data, or complete incomplete data that we hold about you. In certain circumstances, you may be able request that we erase some or all of your personal data. You may also be able to request that we restrict our processing of your data (this means that we will continue to store your data, but we won’t use it for anything).
In most cases, there will be no fee charged for making a request to us. We will act on requests received without undue delay and in any event within one month of receiving it. If your request is complex, or you have made a number of requests to us, we may extend our response time by up to two months. We will inform you within one month of receiving your original request if this applies. We might need to ask you to prove your identity to us before we start to respond to your request. If we consider your request to be manifestly unfounded or excessive we may request a reasonable fee from you to deal with it.
Any such requests can be made verbally (either in person or over the telephone) or in writing to:
Land Quality Management Ltd.,Sir Colin Campbell Building, University of Nottingham Innovation Park, Triumph Road, Nottingham, NG7 2TU.
We don’t currently do any automated decision-making using your data, and nor do we automatically process your data to evaluate anything about you. If this changes, we’ll update this notice to reflect that.
Last updated: 11th May 2018